The basic means of access to the official information the Law of Ukraine “About the information” determines a query concerning access to official documents and a query concerning granting the written or oral information.

The query concerning access to official documents is understood as the reference with the requirement about granting access to official documents. The search can be individual or collective. It must be moved in writing. The citizen has the right to address in the state bodies and to demand granting any official document irrespective of whether this document concerns of him personally or not, except for cases of restriction of the access stipulated by the Law.

The query concerning granting the written or oral information is understood as the reference with the requirement to give the written or oral information on activity of bodies of legislative, executive and judicial authority of Ukraine, their officials on separate questions.

Article 33 of the Law of Ukraine “About the information” defines the terms of consideration of search concerning access to official documents which should not exceed ten calendar days. During the specified term the official body in writing notifies asking when his search will be satisfied or that the required document is not subject to granting for acquaintance. The satisfaction of search is carried out during a month if other is not stipulated by the Law. Similar term of consideration is established and concerning searches about granting the written information.

One of means of maintenance of the right of citizens on access to the information with the help of a query or the reference of citizens is personal reception of citizens.